FREE FROM THE BOOK F* YOUR FRICTION

The Friction Fighter Kit

What to say when a company tries to waste your time and take your money. Print it. Stick it on the fridge. Use it on the next call.

• 01Five word-for-word scripts. Cancel a subscription, escape a phone tree, kill a junk fee, break a chatbot loop, climb the "policy" wall.
• 02The Friction Log. Time every fight. Watch the hours add up.
• 03Where to complain. The official places that read what you send.
• 04Bonus: the opening pages of the book. Start reading free.